Montage 5 Year Elite Protection Plan
5 Year Elite Protection Plan
Valid for sofas, sectionals, recliners, adjustable beds, and dinette table sets.
Call Brad Roberts at Jax Mattress with any questions at 904-477-4641
FREQUENTLY ASKED QUESTIONS:
What furniture is covered under the Premium Elite Protection Plan?
Premium Elite includes coverage for fabric and leather upholstery, wood and other solids surfaces.
The Protection Plan document governs all coverage, terms and conditions for any covered items.
Why do I need a Premium Elite Protection Plan for my furniture?
When a covered incident happens, Premium Elite Protection Plan offers the assistance you need –
delivered by furniture experts and great customer service.
How long does the plan provide coverage?
Coverage extends for five (5) full years from the date we deliver your new furniture. Any new
product order(s) requires a new protection plan. A full replacement of your piece or cash payment
or contract term fulfills the Protection Plan’s agreement.
How do I file a claim?
We pride ourselves on offering live customer service representatives to assist you via the toll-free
number on your protection plan document. Contact us by phone, online or by sending an email
within 30 days of noticing the incident.
P: 800-686-5559
W: https://www.montagefs.com/consumer/FileNewClaim
What can I expect if I file a claim?
To expedite and shorten the claim process, you will be asked to fill out a Service Request Form to
the best of your ability. This will clarify which piece of furniture was damaged, the extent of
damage to your piece, when and where the incident occurred. You can also submit photos. This
packet will be reviewed to determine if an in-home service can repair the damage. Please read
your protection plan document for complete coverage details.
